Solar Planet Ug
Solar Planet Ug
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HomePrivacy Policy

Privacy Policy

Last updated: September 2026

1. Introduction

Solar Planet Uganda ("Solar Planet", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit solarplanetug.com, place orders, request quotations, or engage our installation services.

2. Information We Collect

Information You Provide

  • Account information: Full name, email address, phone number, and password when you create an account.
  • Order information: Delivery address, billing details, order history, and payment information (processed securely by Pesapal — we do not store your card numbers or mobile money PINs).
  • Quote requests: Property details, energy usage information, photos, and preferred installation dates.
  • Communications: Messages you send to us via email, WhatsApp, or our contact form.

Information Collected Automatically

  • Device & browser data: IP address, browser type, operating system, and screen resolution.
  • Usage data: Pages visited, time spent on pages, referring URLs, and click patterns.
  • Cookies: We use essential cookies to keep you logged in and remember your cart. See Section 7 for details.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and deliver products to you.
  • Generate and send quotations for custom solar systems.
  • Communicate order updates, delivery notifications, and installation schedules.
  • Provide after-sales support and handle warranty claims.
  • Improve our website, products, and customer experience.
  • Send marketing communications (only with your explicit consent, and you can unsubscribe at any time).
  • Comply with legal and regulatory requirements.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

  • Payment processor (Pesapal): To process your payments securely. Pesapal is PCI-DSS compliant and handles all card and mobile money transactions.
  • Delivery partners: Your name, phone number, and delivery address are shared with our logistics partners to fulfil your order.
  • Installation technicians: Site address and contact details are shared with our certified installation teams.
  • Legal authorities: When required by law, court order, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption on all pages of our website.
  • Secure password hashing for customer accounts.
  • Access controls limiting staff access to personal data on a need-to-know basis.
  • Regular security reviews of our systems and practices.

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords for your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining your order history and providing warranty support. Specifically:

  • Account data: Retained for as long as your account is active. You may request deletion at any time.
  • Order records: Retained for 7 years for tax and legal compliance.
  • Marketing preferences: Updated immediately upon your request to unsubscribe.

7. Cookies

Our website uses the following types of cookies:

  • Essential cookies: Required for the website to function (e.g., login sessions, shopping cart).
  • Analytics cookies: Help us understand how visitors interact with our website (aggregated, anonymised data).

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect website functionality.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Withdraw consent: Unsubscribe from marketing communications at any time.
  • Data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, contact us at info@solarplanetug.com.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer product pages). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data: