Shipping & Delivery Policy
Last updated: September 2026
1. Delivery Zones & Timelines
Solar Planet delivers across Uganda and selected East African countries. Below is a summary of our delivery zones and estimated timeframes:
| Zone | Coverage | Estimated Time | Cost |
|---|---|---|---|
| Kampala Metro | Within 25 km of our Nakasero office | Same day – 24 hours | Free |
| Greater Kampala | Wakiso, Mukono, Entebbe, Mpigi | 1 – 2 business days | UGX 30,000 – 50,000 |
| Upcountry | All other districts in Uganda | 2 – 5 business days | Quoted at checkout based on distance & weight |
| East Africa | Kenya, Tanzania, Rwanda, South Sudan | 5 – 10 business days | Quoted per order |
Note: Delivery timelines are estimates and may vary due to weather, road conditions, or customs clearance for cross-border orders. We will keep you informed of any delays.
2. Delivery Methods
- Standard Delivery: Products are delivered to your specified address using our logistics partners.
- Installation Delivery: For orders that include installation services, products are delivered directly to the installation site by our technical team.
- Store Pickup: You may collect your order from our Kampala office at no additional cost. You will be notified when your order is ready for pickup.
3. Order Processing
Orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the selected delivery zone. Free delivery applies to orders within Kampala Metro (25 km radius).
For large installations (e.g., complete solar systems), delivery is typically included as part of the installation service.
5. Order Tracking
Once your order has been dispatched, you will receive an email with tracking details. You can also check your order status by logging into your account on our website and visiting the My Orders section.
6. Delivery Inspection
Upon delivery, please inspect all products carefully before signing the delivery receipt:
- Check that the number of packages matches the delivery note.
- Inspect for visible damage to packaging or products.
- Report any discrepancies or damage immediately to the delivery driver and to our team at info@solarplanetug.com.
Claims for delivery damage must be reported within 48 hours of receipt with photographs.
7. Failed Deliveries
If delivery cannot be completed due to an incorrect address, recipient unavailability, or access issues, our logistics partner will attempt delivery up to 2 times. Additional delivery attempts may incur extra charges.
8. Contact Us
For shipping enquiries, order tracking, or delivery issues:
- Email: info@solarplanetug.com
- Phone: +256 702 616 061
- WhatsApp: +256 702 616 061